Who Is An Operating Manager And What Do They Do?

Who Is An Operating Manager And What Do They Do

Who Is An Operating Manager And What Do They Do? – As an important agent in an organization, an operating manager work with other workers to ensure the smooth running of an organization. Follow this guide to the end to find out who an operating manager is and what they do.

Who Is An Operating Manager And What Do They Do?

An operations officer, also known as an operations manager, works for a company to keep all operations running efficiently and smoothly. They report to the COO, who oversees the operations of the company. The task of producing goods and services has been transferred to the operations manager.

Operations managers are members of the management team responsible for overseeing the daily functions of the workplace. They can differ depending on the type of business they are working with. For example, the concerns of a business manager at a financial services company are different from those of a business manager at a pharmaceutical company.

Operations managers work with many people, including employees, their teams, directors, other managers, and various internal departments; health and safety, quality control, finance, human resources, and others (although they may perform some of these functions). Also, suppliers, customers, customers, contractors, regulators, etc. interact. and interact with external stakeholders. Your colleagues and strangers will depend on your industry and employer.

Operations officers also help prepare budgets and set profit and sales targets for smaller organizations. Security is another important element in the operations officer’s job. They must ensure that all transactions are carried out securely and comply with all rules and regulations.

Operations managers play an important role in achieving their organization’s goals, regardless of the industry in which they work. Operations managers coordinate and lead multiple departments daily to ensure that the business is delivering on its primary mission, whether it be healthcare, construction, or industrial manufacturing.

The main objective of the operations manager is to ensure that the company achieves the highest level of productivity while maintaining efficiency, cost, safety, and quality. They plan, coordinate, control, analyze, and improve the production process. They also play an important role in motivating and retaining employees. In general, being an operations manager means generating profits for the company and complying with the law.

Duties Of Operating Manager

  • Assist all business units, consisting of administrative, financial, and human resources departments.
  • Ensure that operational activities are implemented according to budget and schedule.
  • Implement budget allocation and cost management for the entire business.
  • Management of quality assurance and control practices
  • Carry out periodic operational inspections and inspections for preventive maintenance purposes.
  • Set performance goals to meet or exceed performance expectations.
  • Guide employees in solving problems and operational problems.
  • Lead the team in day-to-day processes, including production, management, and human resources.
  • Provide timely evaluation of resources, tasks, training, and performance development.
  • Provide excellent customer service to build and maintain strong customer relationships.
  • Hold regular staff meetings to discuss operational updates, ideas, and issues.
  • Ensure that customer complaints are handled and resolved accurately and promptly.
  • Storage management and inventory distribution
  • Development and implementation of plans to increase operational effectiveness and efficiency.

How to Become an operating officer

1. Earn a bachelor’s degree

Most employers look for candidates with at least a bachelor’s degree in a business-related field, such as business administration or management. Your education should focus on developing technical skills, such as mathematical modeling and statistics, and job skills, such as organizational behavior and leadership. Foundation courses may include financial accounting, business communication, and management principles.

2. Get work experience in an entry-level position.

Operations manager jobs often require several years of experience in a management or supervisory role. Start with an entry-level position in the corporate world to hone your skills, build your business knowledge, and then make connections that can help advance your career. Some of the positions include retail manager, customer service manager, business analyst, and project manager.

As you progress, look for leadership roles in the retail, supply chain, or financial industries where you can gain valuable leadership experience.

3. Complete the internship exercises.

Completing an internship is another effective way to gain work experience in your field. Many future managers may also take an internship as part of their degree program. Some of the roles interns may work in include production supervision, management, hiring procedures, employee training, policy development, and data management. Students also develop skills in financial management and budgeting, resource management, and organizational planning. An internship under the supervision of a senior manager can ultimately help you develop the knowledge and skills a career requires.

4. Find a mentor.

A large part of your role in this job is mentoring new hires and providing excellent leadership. One of the best ways to learn to set an example while knowing your business well is to find a mentor to guide you. This can be a powerful and important link in building the relationships you need when it comes time to apply for a leadership position.

5. Consider getting a master’s degree.

A master’s degree is not strictly required, but many organizations prefer operations managers with advanced degrees. Look for graduate programs that include courses in supply chain management, project management, and business ethics to build a strong foundation in core business functions.

6. Get a certificate

Many operations managers also seek professional certifications, such as certification in supply chain management, human resources, or finance operations. While some employers may not require it, certification can demonstrate your skills in your field and increase your earning potential. For example, operations managers may earn certifications such as the Certified Manager (CM) certification from the Institute of Certified Managers Professionals or the Certified Supply Chain Professional (CSCP) certification from the Supply Chain Management Association. Depending on your specialization, there are many other credentials you can use to demonstrate your skills and experience as an operations manager.


Operations managers traditionally take a backseat to other functions in the organization. Operational leaders must develop new capabilities and strengths to take on the complex and uncertain tasks that lie ahead.

Frequently Asked Question(s)

What is the difference between office manager and operations manager

Operations managers are supposed to look at the big picture, working each day to improve all aspects of the business to further the company’s goals. Office managers, meanwhile, are the people who pound the pavement, setting an office’s tone and making sure that team members are motivated and satisfied with their work.

Who qualifies as operations manager?

Applicants with a degree in business administration, business management, or accounting, and relevant experience in a position that would prepare them for the responsibility of operations manager are typical qualifications.

Is operations manager same as HR?

People Operations proactively focuses on employee engagement and retention as well as leadership and management strategies, while Human Resources is more focused on the practical aspects of employee management including legal, ethical and structural.

Is operations manager a CEO?

A COO – or Chief Operations Officer, reporting to the CEO – is the second-top ranking individual and is in charge of implementing and overseeing the day-to-day operations, processes and strategies towards the overall mission and vision of the company. These two roles are at the top of a company’s hierarchy.

What level is operations manager?

Operations management is an upper-level career that requires a certain amount of education and experience to prepare you to support an effective, efficient, successful business. Tasks range from managing the supply chain to overseeing multiple departments to directing day-to-day business operations.


  • indeed.com – What Is an Operations Officer?
  • greatsampleresume.com – Operations Officer Responsibilities and Duties
  • www.gmercyu.edu – How to Become a Business Operations Manager
  • coursera.org – What Is an Operations Manager? A 2023 Career Guide


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